Shipping Policy

A Legal Disclaimer

Thank you for shopping with Serene Prestige Collections. We are committed to providing a smooth and reliable shipping experience for our customers. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or holidays. During high-volume periods, processing times may be slightly delayed. If there is a significant delay with your order, we will notify you via email.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Standard Shipping: 3–5 business days
Expedited Shipping: 2–3 business days
Overnight Shipping: 1–2 business days

Delivery delays may occasionally occur due to carrier issues, weather conditions, or holidays.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. Tracking information typically becomes active within 24 hours.

Shipping Locations

We currently ship to:

United States

If you are interested in international shipping, please contact us before placing your order.

Lost, Stolen, or Delayed Packages

Serene Prestige Collections, is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly. However, we will do our best to assist you in resolving any shipping issues.

Incorrect Shipping Addresses

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping information, please contact us immediately at:

Email: info@sereneprestigecollections.com

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you with a resolution.

If you have any questions about your order or our shipping policy, please contact us.